In the first instance any complaints should be addressed to firstname.lastname@example.org or call us on 0845 226 0205. We will acknowledge the complaint within 2 working days, by email or telephone initially.
We will discuss details of the complaint and agree an immediate course of action to be taken to either resolve or investigate the complaint and a time scale for this. We may ask the customer to sign a declaration that the information they have supplied is correct.
We will adhere to the agreed course of action, if it seems that any investigation may take longer than agreed then we will contact the customer to advise them of this and agree an alternative time scale.