In the first instance any comments re customer redress or abuse complaints should be addressed to firstname.lastname@example.org or call us on 0845 226 0205. We will acknowledge the complaint within 2 working days, by email or telephone initially.
We will discuss details of the issue and agree an immediate course of action to be taken to either resolve or investigate the issue and a time scale for this. We may ask the customer to sign a declaration that the information they have supplied is correct.
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